With many years of experience, strategy and dedication, we represent your company professionally on the phone, by email or chat and ensure long-term customer loyalty through competent service.
SERVICES
Excellent customer service leaves the customer with a good feeling. No matter whether it is about complaint, claims or escalation management - we are there for your buyers, 7 days a week and 24 hours a day.
From travel advice to booking, from rebooking to complaints - the tourism team with the highest level of expertise and motivation is the perfect contact for everything to do with travel.
By outsourcing telemarketing activities to us, you not only take the opportunity to inform a select group of (potential) customers about your company's range of services and thus acquire significantly more qualified appointments for your sales force, you also relieve your own employees from this time-consuming activity.
Business Process Outsourcing, or BPO for short, means the complete or at least partial outsourcing of secondary business processes to external service providers. Examples include outsourcing customer support to a call center by telephone, outsourcing payroll to specialized third-party companies, or outsourcing HR (HR) to a personnel service provider.
The aim of First IT Support is the fast and competent processing and solution of your support requests and 100% documentation in the trouble ticket system. We offer you multilingual 24-hour support from our IT experts. This means that your customers have a competent contact person at all times, no long waiting times and feel in the right hands from the start.
Integrated hardware and software solutions for simple, effective and fail-safe IT systems.
IMPLEMENTATION
• Our projects are implemented together, we have over 10 years of experience and form a strong specialist team!
• Implementation phase over three to eight weeks (depending on the project effort).
• Parallel preparation of an induction and training concept in close coordination with the client, if necessary, training directly by the client.
• Multiplier training over a period of three days.
• Management of the project team by project managers in the function of department heads with the support of an IT specialist.
SETTING PROCESS
» Requirements profile
- Commercial Training(many of our employees are academics)
- Strong communication personality
- Very good knowledge of German, spoken and written(mostly native speakers)
- All employees have English skills
- Ability to work in a team
» Preselection of incoming applications with support
» Conducting application rounds/small AC
- Writtenaptitude test
- General round table
- Group exercise
QUALITY MANAGEMENT / COACHING
In order to ensure and continuously improve the processing quality, regular - independent - quality controls from the quality management team take place, which are documented, put on a resubmission and thus followed up accordingly. At the customer's request, we provide this anonymously as a monthly report.
- Monitoring
- Documentation
- Advanced telephone training
- Contact Person
- Reporting
- Conversation recording
COOKIE CONSENT
Cookie Policy for Expert Service Center
What Are Cookies
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How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
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Third Party Cookies
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More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods:
- Email: info@expertservicecenter.ro
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